Terms of Service
Last updated: June 2026
Welcome to Vivano. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully.
Contact Information
Vivano
4 Globe Road, Leeds, LS11 5QG, United Kingdom
Phone: +44 (0)20 7845 1000
1. General
These Terms of Service apply to all users of the site, including browsers, customers, merchants, and contributors of content. By using our store, you agree to these terms. We reserve the right to update or change these terms at any time. Continued use of the store after changes constitutes acceptance of the new terms.
2. Products & Services
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. Product descriptions, images, and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
3. Pricing & Payment
All prices are listed in GBP (£) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time. Payment must be received in full before an order is processed and dispatched. We accept major credit/debit cards and other payment methods as displayed at checkout.
4. Orders & Contract
Placing an order constitutes an offer to purchase. A contract is formed only when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud, pricing errors, or stock unavailability. In such cases, a full refund will be issued.
5. Shipping
Orders are processed within 2 business days and delivered within 3–5 business days. Please refer to our Shipping Policy for full details.
6. Returns & Refunds
We offer a 14-day return window from the date of receipt. Refunds are processed within 7 business days of receiving the returned item. Please refer to our Return & Refund Policy for full details.
7. Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
8. Prohibited Uses
You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate any regulations or laws, to infringe upon intellectual property rights, to harass or discriminate, or to submit false or misleading information.
9. Intellectual Property
All content on this site, including text, graphics, logos, and images, is the property of Vivano and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Vivano shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services. Our total liability shall not exceed the amount paid by you for the product in question.
11. Governing Law
These Terms of Service and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions about these Terms of Service, please contact us:
Vivano
4 Globe Road, Leeds, LS11 5QG, United Kingdom
Phone: +44 (0)20 7845 1000