Privacy Policy
Last updated: June 2026
Vivano ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from our store.
Contact Information
Vivano
4 Globe Road, Leeds, LS11 5QG, United Kingdom
Phone: +44 (0)20 7845 1000
1. Information We Collect
When you visit our store, we collect certain information automatically, including your browser type, IP address, pages viewed, and referring URLs. When you make a purchase or attempt to make a purchase, we collect personal information including your name, billing address, shipping address, email address, phone number, and payment information.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send you order confirmations and updates
- Communicate with you about your account or orders
- Screen orders for potential fraud or risk
- Provide you with information or advertising relating to our products or services (where you have consented)
- Comply with legal obligations
3. Sharing Your Information
We share your personal information with third parties only to help us provide our services to you. For example, we use Shopify to power our online store. We may also share your information with shipping carriers to fulfil your orders, and payment processors to handle transactions securely. We do not sell your personal data to third parties.
4. Cookies
We use cookies and similar tracking technologies to track activity on our store and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our store may not function properly.
5. Your Rights (UK GDPR)
Under UK data protection law, you have rights including:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to restrict or object to processing
- The right to data portability
To exercise any of these rights, please contact us at the details above.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
8. Third-Party Links
Our store may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Vivano
4 Globe Road, Leeds, LS11 5QG, United Kingdom
Phone: +44 (0)20 7845 1000