Shipping Policy

Thank you for shopping with Vivano. Please read our shipping policy carefully.

Contact Information

Vivano
4 Globe Road, Leeds, LS11 5QG, United Kingdom
Phone: +44 (0)20 7845 1000

Order Processing (Handling Time)

All orders are processed within 2 business days of receiving your order confirmation. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.

Shipping Time

Once your order has been processed and dispatched, estimated delivery times are 3–5 business days within the United Kingdom.

Total Estimated Delivery Time

You can expect to receive your order within 5–7 business days from the date of purchase (2 days handling + 3–5 days shipping).

Shipping Confirmation & Order Tracking

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Please allow 24 hours for the tracking information to become active.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Delays & Lost Packages

Vivano is not responsible for delays caused by customs, natural disasters, or carrier disruptions. If your package has not arrived within 10 business days of dispatch, please contact us at the details above so we can investigate.

Incorrect Address

Please ensure your shipping address is correct at checkout. Vivano is not responsible for orders delivered to an incorrect address provided by the customer.